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Standard Warranty |
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RespoRae Systems, Inc. warrants
products manufactured and sold
by RAE Systems to be free from
defects in materials and
workmanship for the periods
listed in the tables on the
following pages. This warranty
is expressly limited to the
original owner who purchases the
equipment directly from RespoRae
Systems or from an authorized
RespoRae Systems Distributor.
To maintain this limited
warranty, the product must be
operated, calibrated, and
maintained in accordance with
the Operation and Maintenance
Manual supplied with the
product. Abuse, mechanical
damage, alteration, or repairs
not made in accordance with the
Operation and Maintenance Manual
void the RespoRae Systems
Standard Limited Warranty.
The obligation of RespoRae
Systems under this limited
warranty is limited to the
repair or replacement of
components deemed by the
RespoRae Systems Technical
Support Center to have been
defective under the scope of
this Standard Limited Warranty.
To receive consideration for
warranty repair or replacement,
the product must be returned to
a RespoRae Authorized Service
Partner or to RespoRae Systems
in San Jose, California, USA,
with transportation and shipping
charges prepaid. If the product
is being returned to RespoRae
Systems, it is necessary to
obtain a return authorization
number (RMA) from RespoRae
Systems prior to shipment.
This limited warranty is
expressly in lieu of any and all
representations, express or
implied, including but not
limited to the warranty of
fitness for a particular
purpose. RespoRae Systems will
not be liable for loss or damage
of any kind connected to the use
of its products or failure of
its products to function or
operate properly.
For more information on our
Standard Limited Warranty,
please contact your appropriate
RespoRae Systems
distributor/representative. |
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RespoRae Systems' Standard
Limited Warranty covers the
instrument and its critical
components as follows: |
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Instruments |
Warranty Period |
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Personal Radiation
Detectors |
One year from date of
original purchase |
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MiniRAE 2000, ppbRAE,
MultiRAE Plus,
EntryRAE, QRAE, QRAE
Plus, VRAE, UltraRAE:
electronic printed
circuit boards, switch
panels, displays, and
enclosures |
As long as the
instrument is in service
by the original owner1 |
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AreaRAE, AreaRAE IAQ,
MiniRAE 3000, ppbRAE
3000, RAEGuard
PID, RAELink2,
SentryRAE, Solar Panel
Systems:
electronic printed
circuit boards, switch
panels, displays, and
enclosures |
One year from the date
of original purchase |
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1 |
RespoRae
Systems Limited
Lifetime
Warranty covers
specific parts
only. It does
not include
labor charges to
replace the
covered
component. An
instrument that
has a failure of
a covered
component often
requires other
services.
RespoRae
Systems will
replace covered
components at no
additional
charge if the
work is
performed as
part of One
Price Repair.
Otherwise
RespoRae Systems
will charge a
flat fee of $175
to replace the
component
covered by the
Lifetime Limited
Warranty |
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Instrument Components |
Warranty Period |
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Battery packs, sampling
pumps, and other
components (either
installed in an
instrument or purchased
separately), which by
their design are
consumed or depleted
during normal operation,
or which may require
periodic replacement |
One year from date of
original purchase |
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Sensors and Lamps |
Warranty Period |
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O2, LEL, H2S, and CO
sensors |
2Years (see below) |
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All other
electrochemical toxic
gas sensors |
1 Year (see below) |
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10.6eV photoionization
detector lamps for
MiniRAE 2000 only |
3 Years |
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10.6eV photoionization
detector lamps for
ToxiRAE Plus, MultiRAE
Plus, ppbRAE
Plus, and RAEGuard PID |
1 Year |
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9.8eV photoionization
detector lamps |
6 Months |
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11.7eV photoionization
detector lamps |
30 Days |
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Oxygen (O2),
combustible gas
(LEL) and
electrochemical
sensors are
normally
consumed during
their service
life. RAE
Systems and RAE
Authorized
Service Partners
will replace
defective
sensors under
the following
terms: |
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Sensors with
two-year
warranties (O2,
LEL, H2S,
CO) that fail in
their first year
of service will
be replaced with
a sensor having
a remaining
warranty at
least equal to
that of the
replaced sensor,
up to a maximum
of two years, at
the option of
RAE Systems or a
RAE Authorized
Service Partner.
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Sensors with
two-year
warranties (O2,
LEL, H2S,
CO) that fail in
their second
year of service
will be replaced
with a sensor
having a
remaining
warranty at
least equal to
that of the
replaced sensor,
up to a maximum
of one year, at
the option of
RAE Systems or a
RAE Authorized
Service Partner.
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Sensors with
one-year
warranties (all
other
electro-chemical
sensors) that
fail will be
replaced with a
sensor having a
remaining
warranty at
least equal to
that of the
replaced sensor,
up to a maximum
of one year, at
the option of
RAE Systems or a
RAE Authorized
Service Partner.
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Damage to
combustible (LEL)
sensors incurred
by exposure to
known sensor
poisons (such as
silicones,
tetra-ethyl-lead,
and/or other
substances as
noted in the
operator’s
manual) may (at
the unilateral
discretion of
the RAE Systems
Customer
Advocacy
Department) void
this warranty as
it applies to
the replacement
of combustible
sensors. |
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Warranty Matrix |
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Warranty is from date of sale.
Any major component not
specifically identified below is
covered under the Standard
Limited Warranty for the
instrument. |
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Model |
Product |
Instrument>1 |
Components |
9.8 eV |
10.6 eV |
11.7 eV |
O2,
LEL, H2S, CO |
All other EC |
Single
Gas |
PGM-1700 |
ToxiRAE 3 |
2 Yrs |
NA |
NA |
NA |
2 Yrs |
NA |
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PGM-11xx |
ToxiRAE II |
2 Yrs |
1 Yr |
NA |
NA |
NA |
2 Yrs |
1 Yr |
PGM-10x0
PGM-1020 |
BadgeRAE |
2 Yrs |
NA |
NA |
NA |
NA |
2 Yrs |
NA |
PGM-18xx
PGM-1020 |
ToxiRAE Pro |
1 Yr |
1 Yr |
6
Mos. |
1 Yr |
NA |
2 Yrs |
1 Yr |
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MultiGas |
PGM-6208 |
MultiRAE Lite |
2
Yrs |
1 Yr |
6
Mos |
1
Yr |
NA |
2 Yrs |
1 Yr |
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PGM-6228 |
MultiRAE |
2
Yrs |
1 Yr |
6
Mos |
1
Yr |
NA |
2 Yrs |
1 Yr |
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PGM-6248 |
MultiRAE Pro |
2
Yrs |
1 Yr |
6
Mos |
1
Yr |
NA |
2 Yrs |
1 Yr |
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PGM-50-5P |
MultiRAE Plus |
Lifetime |
1 Yr |
6
Mos |
1
Yr |
1
Mo |
2 Yrs |
1 Yr |
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PGM-3000 |
EntryRAE |
Lifetime |
1 Yr |
NA |
1
Yr |
NA |
2
Yrs |
NA |
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PGM-2400 |
QRAE II |
2
Yr |
1 Yr |
NA |
NA |
NA |
2
Yrs |
1 Yr |
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PGM-50/48 |
QRAE |
Lifetime |
1 Yr |
NA |
NA |
NA |
2
Yrs |
1 Yr |
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PGM-20xx |
QRAE Plus |
Lifetime |
1 Yr |
NA |
NA |
NA |
2
Yrs |
1 Yr |
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PGM-78xx |
VRAE |
Lifetime |
1 Yr |
NA |
NA |
NA |
2 Yrs |
1 Yr |
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PGM-54 |
MultiRAE IR |
1 Yr |
1 Yr |
6 Mos |
1 Yr |
1 Mo |
2 Yrs |
1 Yr |
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PID |
FGM-1000
FGM-1001
FGM-1002 |
RAEGuard
PID |
1
Yr |
1 Yr |
NA |
1
Yr |
NA |
NA |
NA |
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PGM-7240 |
ppbRAE
Plus |
Lifetime |
1 Yr |
NA |
1
Yr |
NA |
NA |
NA |
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PGM-7600 |
MiniRAE 2000 |
Lifetime |
1 Yr |
6
Mos |
3
Yrs |
1
Mo |
NA |
NA |
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PGM-7300 |
MiniRAE Lite |
1Yr |
1Yr |
NA |
3 Yrs |
NA |
NA |
NA |
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PGM-7320 |
MiniRAE 3000 |
1
Yr |
1 Yr |
6
Mos |
3
Yrs |
1
Mo |
NA |
NA |
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PGM-7340 |
ppbRAE 3000 |
1
Yr |
1 Yr |
NA |
3
Yrs |
NA |
NA |
NA |
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PGM-7360 |
UltraRAE 3000 |
1
Yr |
1 Yr |
6
Mos |
3
Yrs |
NA |
NA |
NA |
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PGM-7200 |
UltraRAE |
Lifetime |
1 Yr |
6
Mos |
1
Yr |
NA |
NA |
NA |
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PGM-30 |
ToxiRAE Pro |
1 Yr |
1 Yr |
NA |
1 Yr |
NA |
NA |
NA |
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Wireless |
PGM-5020 |
AreaRAE3 |
1
Yr |
1 Yr |
NA |
1
Yr |
NA |
2 Yrs |
1 Yr |
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AutoRAE |
GTS-1000 |
AutoRAE Lite |
1
Yr |
NA |
NA |
NA |
NA |
NA |
NA |
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DKS-3000 |
AutoRAE |
1 Yr |
NA |
NA |
NA |
NA |
NA |
NA |
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PRD |
Various |
PRDs |
1 Yr |
NA |
NA |
NA |
NA |
NA |
NA |
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1
Product electronics,
switch panels,
enclosures, displays |
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2
Sampling Pumps,
rechargeable batteries |
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3 All
AreaRAE variations,
including AreaRAE Steel |
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